We show our hand
We tell you face to face what brand the part is, what condition it is in and where it comes from, before fitting it. The quote has only two lines - parts + labour - with no hidden items and no pricing by who you look like.
We do not shout that the customer is always right; we simply do the work properly. What the parts cost, what the labour costs, where we fall short and where the risks lie - we tell you all of it before we start.
"Treat every device as if it were my own phone."
From Pang Donglai, the Chinese retailer known for its service, we took the sincerity, not the slogan. In this trade the most expensive cost is trust.
Many counters split a quote into diagnostic, teardown and rush fees that customers cannot follow, so they either trust or doubt on instinct. We reverse the rule: whatever can be made public is public, whatever you can be shown is shown, and what we cannot do is said in advance - what you save is not a few yuan but the guard you put up before walking in.
We tell you face to face what brand the part is, what condition it is in and where it comes from, before fitting it. The quote has only two lines - parts + labour - with no hidden items and no pricing by who you look like.
The warranty is written into the paperwork (180 days on replacement parts); no charge if we cannot fix it; compensation for damage as agreed. Promises are words, systems are paper - black and white beats a hand on the chest.
We do not exaggerate faults or manufacture anxiety. If it can be repaired we never advise replacement, and if a small part can be changed we never push a whole assembly. Your willingness to come back next time matters more to us than an extra few dozen yuan on this job.
Free dust cleaning, battery checks, screen protectors, a charger to borrow and a glass of water. None of this makes money, but it lets you step inside and feel at ease first - whether or not you need a repair.
A quote has just two lines: parts are parts, labour is labour. We earn transparently and you spend transparently.
We quote by grade - original-grade, brand-name and qualified pulled parts - and confirm brand, model and condition face to face. What we will fit and whether there is a cheaper option is explained before we start.
We charge only a labour fee (by time), with no stacked diagnostic, teardown, rush or power-on fees; the same fault costs the same for every customer.
We quote after the diagnosis and you decide whether to go ahead; if we find a new problem mid-repair, we stop, re-quote and continue only with your consent.
Sample structure | The actual amount is the quote given face to face after teardown and diagnosis: prices naturally differ between models and part grades
Swipe left or right to view the full quote
You can ask about every line on the quote until it is clear. If you think it is expensive, you can decline - the teardown inspection is free and the device is reassembled and returned to you exactly as it was.
Prices naturally differ by model, version and year, and by whether the part is original-grade, brand-name or a qualified pulled part. A fixed number would either mislead you or soon be out of date. So we explain how it is calculated, and quote the amount face to face.
Apart from the rare dedicated part that has been consumed and cannot be reused (we tell you clearly and get your consent before starting), diagnostics, quotes and teardown inspections are always free. Data recovery is charged by result: we first assess whether the data can be saved and roughly how much can be recovered, then discuss the price; if there is no result there is no charge.
No word games - every item can be honoured and checked on the spot.
Disassembly, dust cleaning and part replacement are all done in front of you - no back room, no taking the device somewhere you cannot see it. You can sit beside us and watch while you wait.
Free diagnostics and free quotes; if we find nothing, or you decide not to repair, the teardown inspection costs nothing (apart from dedicated parts disclosed before we start).
If it can be repaired we never advise replacement; if a small part can be changed we never push a whole assembly. Where a plan costs more, we also tell you the cheaper option and let you choose.
The batteries, screens, flex cables, mainboards, drives and other old parts we remove are all packed up and returned to you. We never keep parts for ourselves, never pass off old parts as new and never palm off inferior parts as good ones.
If our mistake during the work causes damage, we never dodge it: we repair it free; if it cannot be repaired we buy it back in full at its pre-repair condition, or replace it with a device of the same condition grade.
We remind you to back up before a repair and help on the spot if needed; for data recovery and forensics we sign a confidentiality agreement first; once the work is delivered, no data is retained.
Deep-level repair carries real risks, and we spell them out in advance instead of explaining after something goes wrong.
Mainboard jumper wiring, BGA rework, liquid-damage cleaning and chip-level replacement all involve high temperature, static electricity and repeated disassembly, so the risk of data loss is real and beyond our control. This is not us dodging responsibility - it is something we should tell you before we start.
"Save the data first, then talk about repairing the machine."
None of this costs anything, and there is no need to feel awkward about asking.
The store is small and seats are limited, but hot water is always on. Consumables depend on that day's stock, and we never turn down what we can do - you are welcome even if you spend nothing.
At every step you know where you are and where your money is going.
Tell us about the device first; where we can judge the fault remotely we do so free of charge, so you do not make a wasted trip.
We open the device for inspection and point the problem out to you; where we can, we photograph it for the record.
Parts cost + labour, set out in two lines, together with alternative options and the price difference.
No teardown or repair without your confirmation; if anything changes during the repair, we stop and re-quote first.
Dust cleaning, part replacement and re-testing are all visible throughout; old parts are set aside next to you, ready to be checked at any time.
We re-test the functions in front of you, pack up the old parts for you to take away, register the 180-day warranty and leave you our after-sales contact.
Small repairs are usually ready the same day; if a part has to be ordered we tell you the arrival time and price first. You can tell us a job is urgent, but we do not charge more just because it is urgent.
We are not afraid of being criticised; we are afraid of you walking out with a complaint left unsaid.
If a quote is unclear, our manner is poor or you have doubts about the repair, call us or message us on WeChat and tell us straight - we will own it. Once we have checked, we redo what needs redoing and refund what needs refunding, and reply within 24 hours.
The eight questions people ask most, answered in one place, so you do not have to ask again in store.
We are on the 4th floor of the Buynow (Bainaohui) IT Mall, with hot water and seats always ready. Bring your device in and talk to us - free diagnostics and a free quote first, and you decide after that; if it does not suit you, just take it home.
4F, Buynow (Bainaohui) IT Mall, Dongfeng Road, Jinshui District, Zhengzhou 450000, Henan, China (河南省郑州市金水区东风路科技市场百脑汇4楼)
Monday to Sunday 09:30 – 19:00, open as usual on public holidays
Phone / WhatsApp: +86 153 3371 5773
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